We have a 30 day return policy, which means that you have up to 30 days after your purchase to return an item. If 30 days have gone by since purchase, we cannot offer you a refund or an exchange.
To be eligible for a return your item must be unused, in the same condition as when you received it, and in its original packaging.
How to Return
To return your product, please send a return request to firstname.lastname@example.org and include your order number as well as your reason for returning.
If your return is approved, you can mail your product to: Kina Africa LLC, 1016 Dutcher Drive, Fishkill, NY 12524, United States
You will be responsible for the shipping costs to return your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment within 6 - 10 business days.
If you haven’t received a refund within 10 business days, contact both your bank and credit card company to inquire about the processing time. If you’ve done this and still haven’t received your refund yet, please contact us at email@example.com.
Gift cards and sale items are non-refundable.
We will replace items if they are defective or damaged upon arrival. If you need to request an exchange, send us an email at firstname.lastname@example.org and send your item to: Kina Africa LLC, 1016 Dutcher Drive, Fishkill, NY 12524, United States